Scope of Services: Replab provides watch repair and restoration services for various timepieces. By availing our services, you agree to the terms outlined herein.
Service Authorization: By submitting a repair order, you authorize Replab to perform the necessary repairs and services on your watch as described in the submitted request.
Cost Estimates: All cost estimates provided are based on the information provided and may be subject to change upon a detailed assessment of the watch. Any additional costs will be communicated for approval.
Payment: Payment for services must be made online through our secure payment system before the completion of the repair. Failure to pay may result in delayed or withheld services.
Shipping and Packaging: Customers are responsible for securely packaging and shipping their watches to Replab. Replab is not liable for any damage that occurs during shipping to our facility.
Turnaround Time: While we strive to complete repairs promptly, turnaround times are estimates and may vary based on the complexity of the repair. Delays due to unforeseen circumstances will be communicated.
Communication: Customers will receive updates on the repair status through our online tracking system. It is the customer's responsibility to check and respond to communications promptly.
Customer Approval: Any additional repairs or costs discovered during the repair process will be communicated for customer approval before proceeding.
Warranty: Replab provides a limited warranty on the repairs performed. Details of the warranty coverage are outlined in our warranty policy, available on our website.
Refund Policy: Refunds are subject to the terms outlined in our refund policy, available on our website. Refunds are processed based on the original payment method.
Customer Responsibilities: Customers are responsible for providing accurate information about their watches and responding to communications promptly to ensure a smooth repair process.
Privacy Policy: Customer information is handled in accordance with our privacy policy, available on our website.
Governing Law: These terms and conditions are governed by and construed in accordance with the laws of England.
The most common questions about how our works.
The cost of the repair depends on the specific issue with your watch. We can provide a more accurate estimate after our technicians assess the problem.
The repair time varies based on the complexity of the issue. Our team will strive to complete the repair as efficiently as possible without compromising quality.
We carry a wide range of common replacement parts, but for less common or specific parts, we may need to order them. This could extend the repair time slightly.
We provide warranty coverage for our repairs. The specifics depend on the type of repair and your watch's warranty status. We'll be happy to explain the coverage for your particular case.
Our technicians have expertise in a variety of watch brands and types. We'll assess your watch and let you know if we can handle the repair.
Our technicians will thoroughly examine your watch to determine the root cause of the problem. After the assessment, we'll provide you with an explanation of what caused the issue.
We'll assess the condition of your watch and provide you with an honest evaluation. We can discuss the cost of repairs and help you make an informed decision based on the value and sentimental importance of your watch.
Yes, we specialize in vintage watch restoration. Our team has experience with preserving the authenticity and charm of vintage timepieces. We can discuss the specific restoration options available for your watch.
Regular servicing is recommended to keep your watch in optimal condition. The frequency depends on the type of watch and how often it's worn. We can provide guidance based on your watch model and usage.
Unfortunately, for safety and security reasons, we can't allow customers to observe the repair process. However, we'll keep you informed about the progress and provide updates on the status of your watch.
Replab: Where precision meets convenience, providing expert watch repairs with transparent online tracking
Meticulous craftsmanship and precision in restoring and repairing a wide range of timepieces.
Swift and secure delivery of fully repaired and restored watches to the customers doorstep.
A user-friendly online platform for seamless booking, transparent tracking, and hassle-free transactions
A commitment to providing excellent customer service through various channels, ensuring a positive experience.